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FAQ

PAYMENT

We accept Paypal, Visa & Mastercard

SHIPPING/DELIVERY

Unless we have stock, all pieces are made-to-order and will ship within 30-35 days of purchase unless noted otherwise.

If you need your order sooner please email us at info@orvanna.com and we will do our best to accommodate your request.

Any taxes, duties, and custom fees associated with shipping outside the United States are the sole responsibility of the purchaser.

RETURNS/EXCHANGES

As all the jewelry are handmade in Italy, it is normal to have slight variation between the same product. Due to the custom nature of our products all sales are final.

However if there is an issue with size or quality or if you have a specific question please email us at info@orvanna.com

JEWELRY CARE

Our jewelry is handmade and are very delicate. Store your jewelry separately.

To preserve the longevity of our jewelry we recommend removing your jewelry when bathing, exercising, and sleeping. Also avoid contact with perfumes and make-up.

For jewelry with stones, Take care to protect the stones from being scratched.

PRESS INQUIRIES

Please email us at info@orvanna.com

CREDITS

Photos: Zzzoom Photography.

Model: Kali Reid for being such a beautiful model

WEBSITE SECURITY

To help ensure that your shopping experience is safe, simple and secure ORVANNA uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.